Following best practices during incident response reduces time to recovery while also reducing engineers' stress.
Few engineers feel like they have enough visibility during complex or novel incidents. Service-level visibility is something most struggle with — and effx can help.
Timelines have information that's critical for incident response, but without the right tools they are too hard to put together quickly enough to use as part of incident response. Here's why you shouldn't wait until the post-mortem to use a timeline.
It’s 5 a.m. on your first on-call rotation at a new company. You were hired quickly, when the organization’s most senior engineer retired to Costa Rica, changed her phone number