Following best practices during incident response reduces time to recovery while also reducing engineers' stress.
Postmortems only move the organization forward when they are done correctly. Here are some best practices for constructive postmortems.
Timelines have information that's critical for incident response, but without the right tools they are too hard to put together quickly enough to use as part of incident response. Here's why you shouldn't wait until the post-mortem to use a timeline.