Best practices for creating and maintaining a service catalogue that lets engineers find the information they need.
How to write a run book that will keep recovery times low, make maintanence tasks easier and lower everyone's stress level.
At a previous job, I worked with a particularly effective incident manager. After working with him for a while, I learned that before going into software engineering he had been an air traffic
It's impossible to keep a mental service catalogue at scale. An automated service catalogue is the only way to ensure you have the right information during an incident.