At a previous job, I worked with a particularly effective incident manager. After working with him for a while, I learned that before going into software engineering he had been an air traffic
What you need to get new team members ready for their first on-call rotation — and why doing so quickly matters.
It's impossible to keep a mental service catalogue at scale. An automated service catalogue is the only way to ensure you have the right information during an incident.
It’s 5 a.m. on your first on-call rotation at a new company. You were hired quickly, when the organization’s most senior engineer retired to Costa Rica, changed her phone number
One thing I’ve been asked frequently over the past few months is why do we at effx feel it’s important to introduce a new service catalogue? From an ITIL perspective, there’