At a previous job, I worked with a particularly effective incident manager. After working with him for a while, I learned that before going into software engineering he had been an air traffic
just a regular guy. software engineer @ effx. previously @airbnb, @banjo.
What you need to get new team members ready for their first on-call rotation — and why doing so quickly matters.
Automating timeline creation after an incident ensures post-mortems are as productive as possible.
It’s 5 a.m. on your first on-call rotation at a new company. You were hired quickly, when the organization’s most senior engineer retired to Costa Rica, changed her phone number