Best practices for creating and maintaining a service catalogue that lets engineers find the information they need.
How to write a run book that will keep recovery times low, make maintanence tasks easier and lower everyone's stress level.
Following best practices during incident response reduces time to recovery while also reducing engineers' stress.
Post-mortems only move the organization forward when they are done correctly. Here are some best practices for constructive post-mortems.
Few engineers feel like they have enough visibility during complex or novel incidents. Service-level visibility is something most struggle with — and effx can help.